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Shop Policies

I am passionate about remaining ethical and sustainable. My materials come from ethical, conflict-free sources -  US lapidary artists or even direct from miners, in effort to verify their state as a genuine stone. Stones are intentionally and carefully selected  from other family owned/small businesses. All metals are purchased from reputable US locations only. All pieces are made with my own two hands. Each piece may contain signs of human craftsmanship or have unique characteristics that will remind the wearer that these are completely hand forged pieces, and not spit out by a machine.

Shipping

Ready to ship items are shipped in 1-4 business days. You will receive tracking in a shipping confirmation email. Once I have dropped off your item at the post office it is out of my hands as to how soon it will arrive. All purchases are shipped with shipping insurance, therefore a resolution with the post office or paypal (if paypal is used) should be available to you with the shipping insurance used via your tracking number if your item becomes lost by the carrier. If your item shows as delivered and you believe it was stolen, I cannot personally offer a refund. Please be sure to be attentive to your tracking and the safety of your area if you fear it could be stolen. You can contact your local post office to request any packages to be held for pickup or you can request to ship your package to somewhere other than your home if you feel it's not safe to be delivered to your home address. Please contact me if you have shipping issues and cannot figure out how to file for a missing mail/insurance with your tracking. Overseas buyers are solely responsible for any customs fee to their home country.

Custom Order Booking

75% of the total payment must be received before your custom will be added on my work list. The remaining 25% must be received upon completion of order and before it will ship, most opt to pay the full 100% payment for ease. And if 100% of the purchase price is received, you will also be moved up on any working customs list I may have going. Please allow approximately 2-4 weeks for your custom once payment is received. Customs are always completed as soon as possible, sometimes with a 24 hour turnaround. Please note I schedule to simultaneously work on customs and ready to ship items. So please do not be upset if you see me posting new items and you are waiting on a custom. The amount of time to complete your custom is dependent on multiple factors, including complexity of your order and  how many are in line before your order.  Please email me for any questions regarding your custom. There are no cancellations/refunds on made to order custom pieces once your order/payment has been received, but please note that if for any reason I am unable to complete your custom (for example, due to prolonged injury) you will receive a refund at your request.

Return Policy / Care, Quality, Repairs

All sales are final. I am a small business operating by myself with zero funding. Therefore, I cannot accept returns nor afford to replace all items lost by shipping carriers. I deeply appreciate the understanding of this concept and is also why I pay ship insurance. Due to my policy, please be sure of sizing. Also please follow proper jewelry care instructions which are included. All stones are natural; therefore, potentially susceptible to chips, cracks, color variations, etc if care is not taken. Exposure to oils, personal care products, water, chlorine, or other harsh chemicals can have the ability to alter stones over time. Please contact me if something you purchase from me is in need of repair due to craftsmanship (stone reseated/tightened or a soldered piece broke off etc) and I will work with you! Sometimes an exchange for an item of equal value is possible if you receive your piece and it just does not work for you. Thank you so much for understanding.

Please email me for additional questions:  tallpinesnative@gmail.com

As always, I thank you for your support and trust! 'Thank you' just never seems like enough to truly say how grateful I am.

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