Native American Silversmith
Policies
I am passionate about remaining ethical and sustainable. Materials are sourced from ethical, conflict-free sources - from US lapidary artists or even directly from miners, in effort to verify their state as a true real stone. Stones are intentionally and carefully selected from other family owned or small businesses. Cheaper stones could be purchased from overseas but unethical practices are often found with these "cheaper" options and it's common that those stones are often synthetic, dyed, or altered. All metals are purchased from reputable US locations only.
Shipping
Ready to ship items are shipped in 1-4 business days (but as always as soon as possible) You will receive tracking for your package. Made to order custom items are shipped upon completion. Once I have dropped off your item at the post office, it is out of my hands as to how soon it will arrive. Please contact me for any shipping issues or if your package gets lost through the mail. All purchases over $80 are shipped with shipping insurance. If your item shows as delivered and you believe it was stolen, I do not offer refunds. Please be attentive to your tracking and the safety of your area if you fear it could be stolen. You can contact your local post office to request any packages to be held for pickup. Overseas buyers are solely responsible for any customs fees.
Customs Booking
Total payment must be received before your custom will be added next in line on my customs list. Please allow for approximately 2 weeks for your custom once payment is received. I will communicate with you throughout on your timing. Customs are always completed as soon as possible, sometimes with a 24 hour turnaround. Please note I schedule to simultaneously work on customs and ready to ship items. So please do not be upset if you see me posting new items and you are waiting on your custom. The amount of time to complete your custom is dependent on multiple factors, including how many are in line before your order. See my return policy for additional info. Please email me for any questions regarding your custom.
Returns
I have a zero return/exchange policy. Please be sure of sizing before purchase. Also please follow proper jewelry care instructions which are included. All stones are natural; therefore, potentially susceptible to chips, cracks, color variations, etc if care is not followed. Exposure to oils, personal care products, water, chlorine, etc can have the ability to alter stones over time. Please contact me if something you purchase from me may be in need of repair due to craftsmanship (stone reset if it fell out or a soldered piece came off etc) and I will work with you! There are no cancellations/refunds on made to order custom pieces once your order/payment has been received, but please note that if for any reason I am unable to complete your custom (for example, due to injury) you will receive a refund at your request. Thank you so much for understanding.
Please email me for additional questions: tallpinesnative@gmail.com
As always, I thank you for your support and trust!